Blackpool Transport Reviews

I used Blackpool Transport a few times this week while getting around town, it was straightforward. None of the buses I got on felt too packed, and I always managed to find a seat, even near the front. It just made moving around Blackpool a lot easier and took the hassle out of getting from place to place...

I gave this a shot, but wow, it barely covers my area. Half the time I’m playing the “Will It Connect?” game, and spoiler alert: it usually doesn’t. Connections are a total pain, like the service is run by the Department of Almost Working.

Buying was really straightforward, which I appreciated. The only annoying part was the validation/scanning step, it didn’t always work as smoothly as I expected. Compared to a few competitors I’ve used, the checkout felt easier here, but their scanning process is usually a bit more reliable.

I used the website to check times and fares, it was more frustrating than I expected. On my phone it felt clunky, pages were slow to load, and I kept having to backtrack just to find basic info. It worked eventually, but by the end I was kind of wishing I’d looked for another option instead

My bus got cancelled again and I was still charged, but the app didn’t give any helpful update about what was going on. I asked staff and they basically just shrugged it off. Ended up getting home almost an hour late and felt ignored the whole time...

I contacted Blackpool Transport about an issue it felt like forever before anyone got back to me. Weirdly, I remember I’d made a cup of tea and the biscuit I had with it went completely soft while I was still refreshing my emails, which pretty much sums up the wait.

When they finally replied, it didn’t really seem like they’d properly read what I’d sent. I had to chase them again and still didn’t get a clear answer, which was frustrating when I only needed a bit of straightforward help. They really need to be quicker and give more useful responses.

I had a bad experience travelling with Blackpool Transport. I wasn’t sure where I needed to get off, so I asked a staff member for help, but they made me feel like I was bothering them (which was really awkward). They didn’t give me a clear answer and just came across as rude. It made the whole journey way more stressful than it needed to be. Definitely not what I’d call good customer service.

I’ve used Blackpool Transport a few times recently and, to be fair, the buses themselves have mostly been fine. The main thing for me has been the difference in driver attitude. Some have been friendly enough, but others have come across a bit rude. One driver barely said anything, seemed annoyed when I asked a quick question, and then pulled away quite sharply before people had properly sat down. Maybe they were just having a bad day, but it felt unprofessional from my point of view. I’m not saying all the drivers are like that because I’ve had a couple of nice ones too, but the less pleasant ones can make the journey feel more stressful than it needs to be. I do think that side of the service could be improved.

It could be better. I wasn’t expecting perfection, but some parts of the experience felt a bit ridiculous. It wasn’t terrible, but there’s definitely room for improvement.

The buses are usually there when I need them, which is really all I’m looking for most days (especially when I’m in a hurry). I haven’t had many issues, and it’s been a dependable option for getting around

The buses are generally okay and the drivers have been nice enough in my experience. I just get the feeling the timing isn’t as reliable as it should be, because delays seem to happen a bit too often. It’s not terrible, but it does make me second-guess depending on them when I need to be somewhere on time.

This app has made buying tickets way more stressful than it needs to be. It keeps logging me out, my tickets take forever to load, and the layout is really awkward when you’re standing at the stop trying to get moving. I actually ended up paying twice because I couldn’t find my pass in time, which was frustrating. My advice would be to open the app and check your ticket well before the bus or train arrives, just in case it decides to act up.

The seats were a bit grubby, which felt avoidable. Not the worst experience ever, but it definitely made the place feel less comfortable than it should have

I stopped by today the security just didn’t feel very solid. It wasn’t a huge dramatic thing, but I noticed a few moments where it seemed kind of relaxed or unorganized. Maybe it was just a busy day, I’m not sure. I had a coffee in my hand and was already running late, so I might’ve been paying more attention than usual, but it definitely made me feel a little uneasy.

I used the tram a couple of times while I was in Blackpool, it was spot on. I was in a relaxed mood at the time and didn’t fancy dealing with parking, so it made things so much easier. The trams turned up when they said they would, the drivers were friendly enough, and everything felt clean. I’d definitely use it again.

I got where I needed to go, so no complaints there, but the seats were hard and felt cramped after a while. The ride was also a bit bumpy, so if you're going a longer distance, you might not be super comfortable.

I’ve been using Blackpool Transport quite a bit lately the buses are usually on time. Havent really been stuck waiting around much, which is basically all I need. It’s been reliable and makes getting around Blackpool nice and easy tbh.

I had to follow up a few times to get my refund after my ticket was cancelled. It did eventually come back, but it took longer than I expected and I kind of felt like I was being passed from one person to another. The staff did reply, just not very quickly. Overall, it wasn’t terrible, but it wasn’t a great experience either.

I did eventually get my bag back, which I’m grateful for, but the whole process took longer than I expected. Replies were slow, and what bothered me most was that there wasn’t really any follow-up unless I chased them myself. It would’ve been a lot less stressful if someone had kept me updated.

I’ve used Blackpool Transport a few times while getting around Blackpool and it’s been reliable overall. The live bus times were mostly accurate, with only the odd one being a couple of minutes off, which wasn’t a big deal. It’s easy to use on my phone too, which I appreciated when I was out and about. I’d happily use it again, just wish the delay updates came through a bit faster sometimes.